Overview of Shipping, Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tag must be intact.
At MUSLYN, we strive to provide you with a seamless shopping experience. Here’s what you need to know about our shipping process:
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- Processing Time: Orders are processed within one business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order has shipped.
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- Shipping Options & Costs: We offer several shipping options, including standard and expedited shipping. Costs vary based on your location and selected shipping method.
There are many ways you can get free shipping coupon. Over $29 you will get automatic FREE shipping. Orders under $29 will qualify for the following shipping options:
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- 2-7 Business Days: $3.99
- 2-3 Business Days: $6.99 (please contact us through CHAT for this option)
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- Estimated Delivery Times: Shipping times vary depending on your location and the chosen shipping option. Estimated delivery times will be displayed at checkout.
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- International Shipping: We ship worldwide! However, international orders may be subject to customs fees or import duties, which are the responsibility of the customer.
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- Lost or Delayed Packages: If your package is delayed or missing, please contact our customer support at contact us page or chat with us, and we’ll do our best to assist you. We always provide TRACKING NUMBER FREE of cost.
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you need to return an item, here’s how we can help:
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- Eligibility for Returns: You may return items within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. If we don’t get our item within 30 days then we won’t be liable to refund.
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- How to Initiate a Return: To start a return, please contact us with your order details. We will provide instructions on how to send your item back.
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- Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
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- Refund Processing: Once we receive and inspect your return, we will notify you about the approval of your refund. Approved refunds will be issued to the original payment method within 7-business days.
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- Exchanges: If you need a different size or color, we offer exchanges within the same return period.
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- Non-Returnable Items: Certain items, such as gift cards, personalized products, or sale items, cannot be returned.
If you have any questions, feel free to reach out to our friendly support team through chat option. We’re always happy to help!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded but don’t forget to contact us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and wait for the instructions.
Need help?
Contact us at support@muslyn.com Or fill up the form on Contact Us form for questions related to refunds and returns.